Articles on: SKU Manager (Ai Analysis)

SKU Manager: Troubleshooting & FAQ

Table Of Contents



Quick answers to common questions and issues.


Troubleshooting

Nothing Showing in the External Panel


If you see “No Description” — This means a filter was NOT triggered for AI analysis. The listing didn’t match your filter conditions.


If the panel is completely blank:


  1. Go to View > Panels > External Data Panel to make sure it’s visible


  1. Check that SKU Manager is enabled in the main menu


  1. Verify your filter is Enabled (checkbox checked)


  1. Confirm the script is running (green button in External Data panel)

Filter Not Triggering


Not sure if your filter is set up correctly? Test it visually:


  1. Load some search results first


  1. Go to Home > Filters and edit your filter


  1. Change the Action from “Apply AI Prompt” to “Format Rows”


  1. Under Format Style, click Back Color and pick a highlight color


  1. Click OK to save


  1. Check your results — highlighted rows are what the AI would analyze


Once confirmed, change the action back to “Apply AI Prompt.”


AI Analysis Takes Too Long


AI analysis typically takes 5-15 seconds after the listing loads. If it’s consistently slow:


Quick fix: Enable “Show results first, do not wait for AI” in the External Data panel. This shows listings immediately while AI processes in the background.


For ongoing slowness:


  • Consider what’s most important in your prompt
  • Image analysis takes the most time — you can add conditional logic to only analyze images when certain criteria are met
  • Submit feedback traces to your AI project and ask: “This is taking longer than expected. Can we reorganize for speed and optimization based on what’s most critical?”


API Provider Issues


“Rate limited” or throttling errors:


  • New API accounts are sometimes throttled initially
  • Check your email for verification requests from your provider
  • Usually resolves within 24-48 hours


Billing/authentication errors:


  • Verify billing is active on your API account
  • Check that your API key is complete (no missing characters)
  • Monitor usage in your provider’s dashboard after a few days


How Do I Recheck After Updating My Prompt?


If you still have listings in your results panel:


  1. Update and save your prompt (and/or template)


  1. When you edit anything, previous AI results for that profile are cleared


  1. Simply click on a listing — it will automatically rerun the analysis


To update AI Columns specifically: Right-click on the column header in results view → “Update LLM Columns”


Template Showing Raw Code Instead of Formatted Output


  • Check that your Display Template contains valid HTML
  • Verify the preview in the AI Display Template tab shows formatted content
  • Make sure the template is selected in your filter’s profile settings


Frequently Asked Questions

General


Can the AI do calculations and math? Yes. You can include pricing logic, profit calculations, quantity math, and more in your prompt.


How much does it cost to run? Usually cents per transaction. Check your API provider’s billing dashboard after a couple of days to see actual usage. Gemini tends to be cheaper than OpenAI for most use cases.


What model should I use?


Provider

Recommended Model

Notes

Gemini

gemini-2.5-flash

Fast and cost-effective — start here

OpenAI

gpt-4o or gpt-4o-mini

Good for complex analysis


How do I format the model name? In SKU Manager, enter it as: provider/model-name


  • Gemini: gemini/gemini-2.5-flash
  • OpenAI: openai/gpt-4o


Working with Product Data


How many products/variants can I include in my prompt?


  • Dozens to hundreds works well
  • Thousands is too many — it slows processing and increases costs
  • Best for variants: If searching “iPhone 15,” include all variants (Pro, Pro Max, storage sizes, carriers) with their criteria


Can I use my Excel price sheet? Yes! When creating your prompt with Claude/ChatGPT:


  1. Upload your spreadsheet file


  1. Explain what each column contains


  1. The AI will build logic to match listings against your data


This works great for:


  • Different models with different max prices
  • Variants you buy vs. don’t buy
  • Condition-based pricing


What about larger databases? For extensive price lists, ask us about Internal Endpoint (beta) — this uses Python code with your CSV data for local processing. Contact support for details.


AI Columns vs. Display Template


What’s the difference?


Feature

Display Template

AI Columns

Where it shows

External Panel

Results grid

Best for

Detailed analysis, explanations

Quick Yes/No decisions

Format

Full HTML with formatting

Simple values


Example use case: Your search is “iPhone 15” but you only buy iPhone 15 Pro. Create an AI Column called “Buying?” that outputs Yes/No. Then create a filter that removes rows where “Buying?” = No.


Can I use AI Columns to trigger additional analysis? Yes — you can chain filters. Run a simple first analysis with AI Columns, then trigger a deeper prompt only for listings that meet certain criteria. This saves on API costs and speeds up processing.


External Panel Tips


How do I resize the text in the External Panel?


  • Single-click in the External Panel
  • Hold Ctrl and use mouse wheel up/down to zoom


How do I export or share the output?


  • View source: Right-click in panel → “View Page Source” → opens in Notepad
  • Save as PDF: Right-click → “Print” → Save as PDF
  • Note: Images won’t be included in the PDF


For proper issue reporting: Use the Feedback/Trace system instead — it captures everything including images.


Advanced


Can I use both AI and Internal Endpoint? Currently no — you must choose one or the other per filter. We’re planning to connect these in a future update. Contact us if you have specific use cases.


Can I connect other business data for analysis?


  • In the prompt: Include dozens/hundreds of items directly
  • Via Internal Endpoint: Connect CSV files for Python-based processing (beta)
  • Contact us to discuss your specific needs


Still Stuck?1. Check the basics: Filter enabled? Script running (green)? API billing active?


  1. Use Feedback Traces: When something’s wrong, submit feedback in SKU Manager to capture diagnostic files


  1. Contact us: Live Support or su**@****st.com


See also: Quick Start Guide | Full Setup Guide | Using Feedback & Traces

Updated on: 26/01/2026

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