U.S. Tax Exemptions

Which email address customers must contact for tax exemption requests.

Customers should contact su**@**ng.com or or**@**ng.com for tax exemption requests. Alternatively, they can visit https://fastspring.com/consumer-support/, click “Request a refund,” then select “US Tax Refund,” provide their order information, and a support case will be created. We will respond as soon as possible.

What exact information is required in the email:

• FastSpring Order ID
• Resale certificate or tax exemption documentation

Updated on: 26/01/2026