Weekly AI Training

Q1: "Please help me find an eBay checkout bot."

• Customer wants faster checkout capability
• Response: No checkout bot, but recommend commit-to-buy feature (with opt-in link), browser shortcuts, and speed optimization guide

Q3: "Is there an app on the phone?"

• Asking about mobile app availability
• Response: No native app, but can use Telegram or Pushbullet for notifications with full customization

Q5: "Can the lite version be purchased using commit to buy method?"

• Asking about the payment method for the lite version
• Response: No, not currently available. Ask if they're interested in this feature

Q6: "I need to cancel my subscription.the "

• Cancellation request
• Response: Go to the payment receipt email for the manage subscription link

Q7: "Searching two categories at once, filters not working"

• Possible bug with dual category search or views
• Response: Ask if they mean two views (known issue) or two categories at the search level

Q8: "I didn't get the number."

• Vague, likely about the license key
• Response: Ask if they mean license key, direct to the license key website

Q9: "Does your software help with managing all these orders?"

• Complex pre-sales question about order management
• Response: Connect to agent or schedule meeting for complex questions

Q11: [Specific product question]

• Non-software related product query
• Response: Don't answer product-specific questions

Q13: "I want a blog that sells bots"

• Unclear request
• Response: Ask for clarification, doesn't sound related

Q15: "I can't find it threads"

• Unclear request
• Response: Ask for clarification

Q16: "How to submit question to uBuyFirst support?"

• Support contact request
• Response: Connect to agent or provide contact page link

Q17: "Hello I can't find the settings menu"

• UI navigation issue
• Response: Make sure this is in a general Q/A on Crisp and the Website. If you can't see a menu option or it's missing, you can try restarting the app. Look for a gear icon or menu dropdown in the top-right corner and select "show tabs". Or you can right-click where the menu is and click Customize Ribbon.

Q18: "I want to increase number of threads"

• Performance optimization request
• Response: Direct to speed optimization guide, ask about current found times

Q20: "Why is my thing not found in 2-5 seconds?"

• Unrealistic speed expectation
• Response: Explain delays vary, typically under 30 seconds is good

Q21: "Can I enable multi-threading?"

• Feature request
• Response: No multi-threading option, see speed optimization guide

Q22: "I want to go into performance settings"

• Response: See should say about speed optimization guide and say "performance settings" refer them to speed optimization guide.

Q24: "Can you give me link to help docs?"

• Documentation request
• Response: ubuyfirst.com/docs

Q25: "How many devices can enterprise code be used on?"

• License question
• Response: Three machines

Q26: "How to follow/search for auction?"

• Feature how-to
• Response: Use type column in Home > Keywords, can create auction-specific view

Q27: "Can you check if I need new updates?"

• Update check request
• Response: Forward to download link

Q28: "I'm in Thailand, any way to see things faster?"

• International speed optimization
• Response: Speed Optimization Guide

Q29: "System status"

• Vague status request
• Response: Ask if having issues, connect to agent

Q32: "App stopped working for me"

• Technical issue
• Response: Connect to support agent with detailed problem description

Q33: "Why is image loading slowly?"

• Performance issue
• Response: Check connection, restart, could be filter overload, see optimization guide

Q34: "Looks like server is down"

• Critical issue report
• Response: Thank for details, connect to agent as priority

Q35: "How to track sellers?"

• Feature how-to
• Response: Use seller type include/exclude in keywords, or create filter rules

Q36: "Issue where nothing is loading, getting errors"

• Technical issue with errors
• Response: Ask for error messages, try restarting, and connect to the agent

Q38: "Telegram rate limit issue"

• Telegram-specific problem
• Response: Wait for cooldown (ask Zed for solution details)

Q39: "Don't get green true option only red false"

• Filter display issue
• Response: Check Home > Filters for disabled filters, duplicate/modify existing ones

Q40: "Is there a way to not use keywords?"

• Search method question
• Response: Yes, can search by category or specific seller only

Q41: "Unable to connect to remote server"

• Connection error
• Response: Restart app/PC, connect to agent if persistent

Q42: "No longer seeing search results"

• Results stopped working
• Response: Connect to agent

Q43: "Filter doesn't show open checkout page"

• Feature/setting issue
• Response: Check version, explain filter vs direct checkout options

Q44: "How to update program?"

• Update request
• Response: Send to download link/license key site

Question 1. Sound Notification Not Working

Question: "Hi, the sound notification is no longer working. Thanks in advance."

Additional Context: User is experiencing issues with the sound alerts feature. Based on our discussion, we need to provide comprehensive troubleshooting steps.

Recommended Response: "I can help you troubleshoot the sound notification issue. Please try these steps:

Check Sound Alert Settings:

• Go to Sound Alert Settings
• Ensure the sound alert is enabled and a sound file is selected

Verify Browser/Device Audio:

• Confirm your device's volume is on and not muted
• Check browser permissions for sound

Restart Application and PC:

• Close uBuyFirst completely and restart the application
• If the issue persists, restart your PC

Test with New Listing:

• Trigger a new listing to confirm the sound plays

Update or Reinstall:

• Ensure the app is updated or reinstalled if issues persist

Question 2. Speed and Listing Duration Misconception

Question: "If deals on eBay usually get snapped up in under 30 seconds, how exactly does uBuyFirst make listings stick around longer?"

Additional Context: User misunderstands what uBuyFirst does - they think we make listings last longer rather than helping them act faster.

Recommended Response Context:If they're mentioning something about speed and seconds or minutes, we can generally tell them if they're looking for a solution with fast results we typically can provide them under 30 seconds but if they're having an issuewith results being delayed then tell them to confirm that in the next message or reexplain if there's an issue or specific question if the original question doesn't point to a problem but just a discussion about speed.

If interested in speed can go to optimizing guide.

Learn more about optimizing search speed here"

Question 3. Google Sheet Sync Button Missing

Question: It wont let me sync my google sheet with the software anymore. The button to do that is not on there now.

Additional Context: Sometimes there is a response from google "Bad request". Multiple workarounds available including alternative sync methods.

Recommended Response: "I can help you resolve the Google Sheets sync issue. This is often related to Google's API limits or temporary connectivity issues. Here are several solutions:

If you see "Bad request" error:

• Wait a few minutes - Google sometimes has temporary rate limits that resolve automatically
• Refresh the connection - Try disconnecting and reconnecting your Google account

Alternative Solutions:

Create a new spreadsheet:

• Make a fresh copy of your existing spreadsheet
• Set up the sync with the new spreadsheet URL

CSV Upload Method:

• Export your Google Sheet as CSV
• Upload the CSV to your own server or cloud storage
• reinstalledThis method often works when direct Google sync fails

Troubleshooting Steps:

1. Check your current uBuyFirst version
2. Verify your Google account permissions
3. Ensure the spreadsheet is shared with the correct permissions

The CSV upload workaround is particularly reliable since our sync feature can download from any URL, giving you more control over the process.

Question 4. eBay.de Listings from Other Sites

Question: "Hey, I received an update and I'm now seeing listings that don't belong to eBay.de. What's that? I don't want that."

Additional Context: User seeing cross-site listings after update. Need to provide comprehensive filtering solution and backup options.

Recommended Response: "This can happen after updates when filter settings change. Here's how to ensure you only see eBay.de listings:

Method 1: Enable Seller Country Filter

• Right-click the column header in Results View
• Select "Column Band Chooser" and enable "Seller Country"
• Go to Home > Filters > Add Filter
• Set Action = Remove Row
• Condition: AND -- SELLER COUNTRY ≠ Germany
• Name and enable the filter

Method 2: eBay Website Column

• Enable the eBay website column in results field
• Set a filter to remove listings not from eBay.de

Additional Steps:

• Ensure all your other filters and keyword search settings are the same as before
• Try restoring from a previous backup if you have one
• If issues persist, contact us through live chat for personalized assistance

Detailed guide: Remove Sellers from Specific Countries"

Question 5. Offer Price Display Bug

Question: "Hello, I' 'm using 2.0.0.257, there is a new problem for this version, when I made a offer it's showed my price is higher buy it now price, actully it's not"

Recommended Response: If someome is giving the version, it's appears that new problem with this version, and it's specific about the features, then we wanna connect you with someone, Click on "I wanna speak to agent". Click connect to a Human when you connect you can give any other information. Incase the agent is not available then Thanks. if the addressed us by one of our agent name and specific about the features, version number. it's unlikely in this case general answer will be sufficient. we want to responce from the agent.

Question 6. Latest Update Request

Question: "Can you send me the latest update?"

Additional Context: Response was fine according to notes, no change needed.

Recommended Response: The latest version information is available in our changelog. You can find the newest version and all update details at: uBuyFirst Changelog

The changelog includes:

• Version numbers and release dates
• New features and improvements
• Bug fixes and known issues
• Download links for updates

This ensures you always have access to the most current information about updates."

Question 7. Slow Image Loading

Question: "Why is the image loading so slow?"

Additional Context: From transcript - needs to address image size settings and performance optimization.

Recommended Response: "Slow image loading can be improved by adjusting your image settings:

Reduce Image Sizes:

• Lower the "Preview Size" and "Hover Size" in Picture Panel settings
• This significantly improves loading speed

Check Network Connection:

• Ensure stable and fast internet connection
• Test with other websites to confirm network speed

Optimize Performance:

• Restart the application
• Check for software updates
• Close other bandwidth-heavy applications

Picture Panel Customization:

• Adjust preview and hover sizes for optimal balance between quality and speed

Learn more about picture settings"

Question 8. iPhone Availability

Question: "just wonder if ubuyfirst available on iphone?"

Additional Context: Need to mention Telegram notifications and lite version with links.

Recommended Response: "uBuyFirst is currently only available on Windows devices. However, we have mobile solutions:

Mobile Notifications:

• Use our Telegram bot for mobile notifications of new listings
• Get instant alerts on your phone when deals match your criteria
• Set up Telegram notifications here

Lite Version:

• Access our web-based lite version for basic functionality
• Access uBuyFirst Lite

Desktop Requirement:

• The full application with all features requires Windows
• Consider using remote desktop apps to access your Windows setup from mobile

For complete functionality, the Windows application remains the best option."

Question 9. Shortcut Editor Issue

Question: "I can't shortcut editor"

Additional Context: From notes - skip for now, needs clarification on what specific shortcut functionality they're referring to.

Recommended Response: "I need more details about the shortcut editor issue you're experiencing. Could you clarify:

1. What specific shortcuts are you trying to create or edit?
2. What error message or behavior are you seeing?
3. What version of uBuyFirst are you using?

In the meantime, you can:

• Check if your version supports the shortcut feature you're trying to use
• Restart the application
• Check our documentation for shortcut-related features

Please provide more details so I can give you a more specific solution."

Question 11. Ukrainian Language Support

Question: "is

Additional Context: User requesting support in Ukrainian language.

Recommended Response: "Yes, we do have Ukrainian team members. I can provide basic assistance, but for detailed technical support in Ukrainian, I recommend:

1. Contact our support team directly - they can connect you with Ukrainian-speaking staff members
2. Use our live chat during business hours for real-time assistance
3. Email support with your question in Ukrainian

While I can help with general questions, our specialized support team will provide the most accurate technical assistance in your preferred language.

Question 1 - eBay Checkout Auto Buy Bot

Original Question: "Please help me find an eBay checkout bot. I can't pay as fast as others. Others pay very fast."

Context & Keywords: Auto checkout, eBay bot, payment speed, purchasing automation

Preferred Response: I understand you're looking to speed up your purchasing process! However, uBuyFirst doesn't offer autobuying or automated checkout functionality. Our tool is designed to help you find great deals quickly, we optimize your speed of discovery, not automated purchasing. Someone always needs to be at the PC to make the final purchasing decisions. uBuyFirst helps you spot deals faster than others, but you'll still need to manually complete your transactions on eBay. If you're looking for speed in finding deals, uBuyFirst is definitely the tool you want to try! Additionally, there's an option under settings to 'open in browser' that you can set to go directly to the checkout page and skip intermediate steps. Please check our FAQ section for more detailed guidance on optimizing your checkout process."

Question 2 - Thumbnail in Results View / Picture Panel View

Original Question: "Thumbnail it's gone. What should I do?"

Context & Keywords: Missing thumbnail, results column, picture panel, view settings

Preferred Response: "If you're talking about the thumbnail in the results column, right-click the column header, select 'Column Band Chooser', type in 'thumbnail', and it should be enabled again. It may move to the far right, so you may have to readjust its position. If you're talking about the picture panel disappearing, go to View > Panels and then click on 'Pictures' to bring that module back up."

Question 3 - License Issues

Original Question: "Hello, need help with license key activation"

Context & Keywords: License activation, general help request, troubleshooting

Preferred Response: Context: Any license key activation problem or question

Response:

Each license allows 3 machine activations. Here's how to resolve common issues:

Can't activate on new device: You've likely reached the 3-device limit. Contact live support with your license key, name, and billing address for a manual reset.

License shows revoked: Use our license reset link to check billing status first. If subscription is current but still shows revoked, contact live support immediately. If revoked due to payment issues, you'll need a new subscription.

Other activation problems: Contact live support with your specific error message and license key.

Basic activation steps: Reference our License Key Activation guide in the help documentation.

For all license issues give a brief explanation of the limits that are available. Ex: If a user asks something like "Hi, I have two devices connected to this license key B90A-7904-E1AA-4F19-8C94-68CC-E257 and I'm unable to add the third device to this key can you help me sort this problem." They say they have only activated 2 but it could actually be 3 so we want to let them know that each license can be activated on 3 difference machines and if they hit that limit they need to contact us to remove one of the devices they don't it activated on which would allow the new PC to be activated.

If the user is very specific that they can't activate and related to a number of licenses/machines or specifically say they need to have it reset. The user cant check how many devices they've activated thats something we have to do but if they're getting an error that's most likely the issue. If they're this specific the answer should pretty much be like "Yes, we can look into that. Each license has 3 activations and we'll need to verify that's the issue and then we can reset this for you so you can activate your new device. Click to speak to someone and even if we don't pickup the chat request right away, put in your license key, name on the billing and the email address on file and we will reset this for you ASAP and email you once we've done that.

Original Question: "Hi, I have two devices connected to this license key B90A-7904-E1AA-4F19-8C94-68CC-E257 and I'm unable to add the third device to this key can you help me sort this problem."

Context & Keywords: License activation limit, device management, license reset, three device limit

Preferred Response: "Every license gets three activations on separate machines. After you've reached three activations, you need to open a support ticket to reset your license key. Please contact our support team and include: 1) Your license key, 2) Your name, 3) Your billing address on file. We can then reset your license key and email you back once it's completed. This is a manual process, but we'll resolve it quickly once we have your information."

Question 4 - Telegram Rate Limit

Original Question: "Hi. I use Telegram notifications. I think I hit the rate limit. But it has now been several hours and it will not restart. I get 'Telegram message limit reached. Please, try again later.' message when trying to connect. How do I reset this?"

Context & Keywords: Telegram rate limit, API limits, notification throttling, filters

Preferred Response: "The threshold for Telegram notifications is very high, so if you're hitting rate limits, you're likely sending too many results. You'll need to narrow down your results significantly. This is a hard limit set by Telegram's API that we cannot override. To reduce the number of notifications: 1) Use filters to limit what gets sent to Telegram - you can set keyword filters to only send specific items like 'graphing calculator' or 'iPhone' rather than broader terms. 2) Enable 'Send multiple items in one push' to batch notifications and reduce API calls. 3) Set up more specific search criteria to reduce overall results. If you need further assistance optimizing your filters, please contact our live support."

Question 5 - Pictures w/ PushBullet

Original Question: "do you send pictures with pushbullet?"

Context & Keywords: Pushbullet, image sending, notification features, alternatives

Preferred Response: "No, Pushbullet does not support sending pictures. We no longer fully support this functionality for Pushbullet due to limitations. If you want an option that can send pictures and works similarly to Pushbullet, use Telegram instead. Telegram can send images along with item details. Please check our help documentation for setting up Telegram notifications as an alternative."

Question 6 - Filter Options in results view that show highlighting (changing the default ones)

Original Question: "Now I don't have Green True option, only Red False, how do I adjust it?"

Context & Keywords: Filter colors, true/false options, filter settings, color coding

Preferred Response: "You can adjust this in your filter settings. Go to Home > Filters, and you'll see options for 'Return No' and other criteria. You can open those filter options and adjust both the criteria and the color settings for true/false results. This will allow you to customize how your results are displayed and color-coded."

Ensure that we link them to the filter help article in the response.

Question 7

Original Question: "Hi Roman are you there ?"

Context & Keywords: Personal inquiry, staff availability, general greeting

Preferred Response: "Hi! I'm an AI assistant here to help with your questions. If you need to speak with a specific team member or have a complex issue that requires human assistance, please use our live chat support option to connect with our support team directly."

Question 9 - How do I get a new version (standard or custom)

Original Question: "Can i have new version please"

Context & Keywords: Software updates, version requests, custom builds, download links

Preferred Response: "I need a bit more information to help you properly. Are you looking for: 1) The latest standard production build - you can download this from our standard download page, 2) A specific custom build or version you had previously, or 3) Information about recent changes and features - check our changelog section. If you need a specific custom build or version, please connect to our live support team and we'll provide you with the appropriate download link."

Question 11 - License Revoked

Question Asked: your license has been revoked after 15 days ?

Additional Context: Keywords: license revoked, 15 days, expiration, validity

Response: License keys don't typically get revoked after 15 days under normal circumstances. This could be a few different things: you might be on a trial period that expired, there could have been a payment issue with your purchase, or there might be a technical problem with the license validation. To help resolve this quickly, please contact us through live chat with your license key, the email address used for purchase, and your billing information. We can check your license status and restore access if there was an error, or help you upgrade from a trial to a full license if needed.

Question 4

Original Question: "app down"

Additional Context: User reporting that the application is not working or experiencing downtime.

Response: I understand you're experiencing issues with the app not working. To help troubleshoot this effectively, can you tell me what indicators you're seeing? For example:

• Are you getting any error messages?
• Are you not getting any results at all?
• Is the application not starting up?

In the meantime, here are some basic troubleshooting steps to try:

• Restart the application
• Restart your computer
• Check your internet connection
• Update the app if there's a newer version available
• Check the error logs for any specific messages

If you're still having issues after trying these steps, please contact our support team and we can take a closer look at what's happening."

Question 5

Original Question: "I wanna know about resetting a license"

Additional Context: Customer needs help with license reset, likely due to activation limit issues.

Response: I can help you with resetting your license. The most common reason for needing a license reset is when you've activated your software on too many devices and hit the activation limit.

For activation limit issues: To reset your license, please provide the following information:

• Your full name
• Your license key
• Email address associated with your account
• Billing address on file with your account

Submit this information to our live support agents in one message and we'll reset your license for you as soon as possible. For local activation issues: If you're having activation issues on a device you've used before, you can try deleting the license file locally from the appropriate folder and re-entering your license key, but the activation limit reset above is usually what's needed."

Question 8 - uBuyFirst Advantages

Question: "what is the advantage of ubuyfirst?"

Current Issue: Too wordy, not concise enough

Response: "uBuyFirst gives eBay resellers a competitive edge with:

• Real-time search across all eBay marketplaces
• Advanced filtering and customization
• Workflow automation and alerts Perfect for high-volume professional buyers."

Question 9. Company Founder

Question: "who started ubuyfirst?"

Recommended Response: "uBuyFirst was founded by Dustin Jones. You can learn more about him on his LinkedIn profile."

Question 10. Product Buying Inquiry

Question: "do you buy iPhone 12 Pro Max and iPhone 14 Pro Max screens"

Current Issue: User confused about what uBuyFirst does

Recommended Response: "uBuyFirst doesn't buy or sell items - we're a search tool for eBay buyers. You can use uBuyFirst to find buyers for your iPhone screens by setting up targeted searches."

Question 10. API

Question: "whats the name of api's you use?"

Recommended Response: "For technical details about our APIs, I'll connect you with our technical support team who can provide accurate information."

Question 13. Lost License Key

Question: "i lost my license key, how can i get that again?"

Current Issue: Response was adequate but could be streamlined Recommended Response: "To retrieve your license key:

1. Visit ubuyfirst.com/licensekey
2. Enter your subscription email address
3. Check your email for the license key If you don't remember your email, contact live support."

Question 14. Manual Seller Blocking

Question: "Hello, I know there is a way to block a seller by right clicking an item in the grid. However, is there a setting area where I can add the user IDs of seller to block manually?" Current Issue: Response was technically correct but could be clearer

Internal Discussion: This type of detailed feature question was handled well

Recommended Response: "Yes! To manually add sellers to your block list:

1. Go to Grid > Blocked Sellers in the top menu
2. Type or paste seller usernames (one per line)
3. Click Sort to organize and Save to confirm This blocks those sellers across all your searches."

Updated on: 01/08/2025