Articles on: Subscriptions

Active Seats

Active Seats – Managing Multiple Computers

Overview


Each uBuyFirst subscription includes one active seat – allowing the software to actively search on one computer at a time. Need to run searches on multiple computers simultaneously? You can add additional seats based on your subscription level.


Important Dates:


  • New users: This policy is already in effect
  • Existing users: Takes effect October 15th, 2025



  • Manage Your Seats:
  • Get Your License Key: Help → Subscription Info (in application)
  • Contact Support: su**@****st.com


General Questions

What is an active seat?


An active seat allows one computer to actively run searches at a time. Your license is like your account, with a specific number of seats underneath it. You don’t need separate licenses – just additional seats under your existing license.


Why charge for additional active seats?


uBuyFirst is search-heavy and optimizes speed and performance for enterprise users. We work with finite eBay API resources. By managing active seats, we:


  • Ensure optimal speed for all users
  • Keep you competitive with fastest search times
  • Support continued platform development
  • Prevent resource overload


How much do additional seats cost?


  • Elite Monthly ($24.99): Additional seats at Elite rate
  • Enterprise Monthly ($49.99): Additional seats at Enterprise rate
  • Annual Plans: Additional seats available at same rate as monthly equivalents
  • Available for: Enterprise and Elite subscriptions only


How It Works

What happens when I exceed my seat limit?


When you try to start searching on a second computer while another PC is actively running, you’ll see a popup showing:


  • Which computers are currently actively searching (by PC name)
  • Option to disconnect another machine
  • Link to purchase additional seats



Example scenario: Left home PC running, now at office


No problem! When you start uBuyFirst at your office:


  1. You’ll get a popup showing all PCs actively searching by PC name


  1. Select which PC to disconnect (e.g., your home computer)


  1. Start searching on your work PC


  1. The selected PC will stop searching (results remain saved)

Can I switch between computers?


Yes! You can use uBuyFirst on unlimited devices – just not simultaneously searching. The application can be running on multiple PCs, but only the allowed number can be actively searching at the same time.


Do I need to update my application?


Yes – Critical Update Required


  • Update to the latest version before October 15th
  • Without the update, multi-PC functionality won’t work properly
  • The backend will prevent multiple connections even without the update
  • Get the latest version to ensure smooth operation


After I upgrade seats, when do changes take effect?


Immediately! Once you complete the upgrade at https://ubuyfirst.com/modify-subscription, you can start using additional PCs right away without restarting the application.


Billing & Subscription

How to upgrade your seats

  1. Get your license key:


  • Open uBuyFirst
  • Go to Help → Subscription Info
  • Copy your license key


  1. Open uBuyFirst


  1. Go to Help → Subscription Info


  1. Copy your license key


  1. Visit the modification page:


  • Go to Add A Seat
  • Enter your license key
  • Select number of seats needed
  • Complete the upgrade checkout process.


  1. Go to Add A Seat


  1. Enter your license key


  1. Select number of seats needed


  1. Complete the upgrade checkout process.



How does proration work?


Upgrading Example:


  • You have an Enterprise subscription starting on the 1st
  • On the 15th (halfway through), you add a second seat
  • You’ll receive a prorated refund for the remaining 15 days
  • You’ll be charged the new rate (base + additional seat)
  • Your billing cycle resets to the 15th


Downgrading: Same process – you’ll be refunded the prorated difference and charged the new lower rate.


Existing Users – Special Considerations

I already have multiple licenses – what happens?


If you currently have multiple separate licenses:


  • You can keep them as-is – no action needed
  • Future additions can be consolidated under one license as seats
  • This simplifies management and billing


Grace period details


  • New users (after Sept 20, 2025): Immediate enforcement
  • Existing users: Grace period until October 15th, 2025
  • Action needed: Upgrade seats before October 15th if needed


Special Cases

Trial and Basic/Free Users


  • Limited to 1 active computer only
  • Cannot add additional seats
  • Must upgrade to Elite or Enterprise to access multi-seat functionality


Team Usage


Each seat allows one active searching session. Team members can:


  • Share license credentials
  • Take turns using available seats
  • Each have their own seat for simultaneous usage (if needed)


Maximum seats allowed


  • Standard limit: 5 seats
  • Need more? Contact su**@****st.com for enterprise requirements
  • We can accommodate up to 10+ seats for qualifying accounts


Technical Details

How we track active computers


Our licensing system monitors:


  • Active searching instances via server validation
  • IP addresses and machine IDs
  • Advanced detection for virtual machines and unusual patterns
  • Real-time synchronization across all devices


What information is stored


  • Number of seats in your license
  • FastSpring Order ID
  • Subscription ID
  • Active device identifiers
  • Last activity timestamps


Troubleshooting

Common Issues


“I can’t connect on my second computer”



“The popup won’t let me switch devices”


  • Try stopping the search manually on the first device
  • Try restarting your app
  • Ensure you’re on the latest build
  • Contact support if issues persist


“I upgraded but still can’t use multiple computers”


  • Changes take effect immediately – no restart needed
  • Verify the upgrade completed at modify-subscription page
  • Check that all devices are on the latest version


Need Help?



Looking Forward


This change ensures uBuyFirst remains the fastest, most reliable eBay sourcing tool available. By optimizing our resources, we can continue delivering the speed and features that give you a competitive edge.


Questions or feedback? We value your input! Contact us at su**@****st.com.


Frequently Asked Questions


Active Seats


  • What is an active seat?


An active seat allows one computer to actively run searches at a time. Your license is like your account, with a specific number of seats underneath it. You don’t need separate licenses – just additional seats under your existing license

  • How much do additional seats cost?


  • The cost is the same as 1 license.
  • Elite Monthly ($24.99): Additional seats at Elite rate
  • Enterprise Monthly ($49.99): Additional seats at Enterprise rate
  • Annual Plans: Additional seats available at same rate as monthly equivalents
  • Available for: Enterprise and Elite subscriptions only
  • How to add active seats?


  1. Get your license key:


  • Open uBuyFirst
  • Go to Help → Subscription Info
  • Copy your license key


  1. Visit the modification page:


  • Go to Add A Seat
  • Enter your license key
  • Select number of seats needed
  • Complete the upgrade checkout process.
  • What happens when I exceed my seat limit?


When you try to start searching on a second computer while another PC is actively running, you’ll see a popup showing:


  • Which computers are currently actively searching (by PC name)
  • Option to disconnect another machine
  • Link to purchase additional seats


Example scenario: Left home PC running, now at office


No problem! When you start uBuyFirst at your office:


  1. You’ll get a popup showing all PCs actively searching by PC name


  1. Select which PC to disconnect (e.g., your home computer)


  1. Start searching on your work PC


  1. The selected PC will stop searching (results remain saved)
  • Can I switch between active searching devices?


Yes! You can use uBuyFirst on unlimited devices – just not simultaneously searching. The application can be running on multiple PCs, but only the allowed number can be actively searching at the same time.

  • After I upgrade seats, when do changes take effect?


Immediately! Once you complete the upgrade at https://ubuyfirst.com/modify-subscription, you can start using additional PCs right away without restarting the application.

  • How will I be billed when modifying active seats?


How does proration work?


Upgrading Example:


  • You have an Enterprise subscription starting on the 1st
  • On the 15th (halfway through), you add a second seat
  • You’ll receive a prorated refund for the remaining 15 days
  • You’ll be charged the new rate (base + additional seat)
  • Your billing cycle resets to the 15th


Downgrading: Same process – you’ll be refunded the prorated difference and charged the new lower rate.

  • I already have multiple licenses – what happens?


If you currently have multiple separate licenses:


  • You can keep them as-is – no action needed
  • Future additions can be consolidated under one license as seats
  • This simplifies management and billing


Grace period details


  • New users (after Sept 20, 2025): Immediate enforcement
  • Existing users: Grace period until October 15th, 2025
  • Action needed: Upgrade seats before October 15th if needed
  • Why charge for additional active seats?


uBuyFirst is search-heavy and optimizes speed and performance for enterprise users. We work with finite eBay API resources. By managing active seats, we:


  • Ensure optimal speed for all users
  • Keep you competitive with fastest search times
  • Support continued platform development
  • Prevent resource overload
  • “I can’t connect on my second computer”


Updated on: 26/01/2026

Was this article helpful?

Share your feedback

Cancel

Thank you!